5.2 Quality Inspection

Depending on the product, L’OREAL may request that a quality inspection is carried out by the supplier, independent from the supplier quality controls, by an independent laboratory chosen by L’OREAL.

The below rules and process must apply whenever a quality inspection is required.

5.2.1Definitions

The quality inspection involves a careful examination of the product with reference to the specification sheet and an approved reference sample.

Defects are classed into four categories defined below:

1/ Zero defect

These defects may:

o  generate a security or health risk for the consumer,

o  result in non-conformity to the law.

These defects are not acceptable. If any are found and production must proceed,

there must be an individual product inspection prior to dispatch.

2 / Critical defect

Critical defects may:

o  make the product unusable;

o  be highly detrimental to the brand

e.g.: Incomplete construction, inverted logo or illegible logo applied on the outside

of the product